Terms and conditions of use

The following provisions establish the general terms and conditions of sale to which Hôtels & Préférence is subject:

Conditions of reservation

The current general terms and conditions governing use, which are likely to modified from time to time, apply to all our services, available directly or indirectly (via our partners) online, by e-mail, or telephone. When you enter our website or any other platform (under the collective designation of ‘Internet’) to carry out searches and/or to make reservations, you are declaring that you are aware of and accept the current terms and conditions of use and our privacy policy. The webpages, the content and the infrastructure, as well as the online hotel reservation service provided on the web pages via the website (the Service), are the property of Hôtels & Préférence, and are provided and managed by Hôtels & Préférence. They are provided solely for personal non-commercial use, subject to the terms and conditions stated below.

The scope of our service

At Hôtels & Préférence, via our website we provide an online portal which allows hotels to display their bedrooms available for reservation, and allows visitors to the website to make reservations with the aforementioned hotels. When you make a reservation using Hôtels & Préférence as the intermediary, you are undertaking a contractual relationship directly with the hotel taking your reservation. From the moment you make a reservation we will act solely as intermediary between yourself and the hotel, by transferring to the hotel the details of your reservation and sending you an e-mail to confirm your reservation on behalf of the hotel. In providing our service we are basing the information we communicate on the information provided by the hotel. All our hotels are committed to having access to an extranet, and using this extranet they are completely responsible for updating all prices, room availabilities and all other information shown on our website. Although we are committed to providing quality service, we can neither check nor guarantee that the information provided is exact, accurate or comprehensive, and we cannot be held responsible for errors, be it a clear mistake or a typing error, any disruption in service due to technical difficulties, whether they be temporary and/or limited, breakdown, repair, update, improvements or maintenance of our or another  website, any information which may be imprecise, misleading or incorrect, or indeed for an absence of information. Each hotel is responsible at all times for the precise, complete and exact nature of their own details and descriptions presented on our website, including their prices and availabilities. Our website does not constitute and should not be considered in any way as giving a recommendation or endorsement of the quality, of the service provided or the classification of the hotels offered to those people visiting the website. Our services are available solely for private, non-commercial use. Therefore you may not use, copy, and use surveillance techniques (for example via search engine crawlers or screenshots) display, download, reproduce or create links to any information, software, and/or products and services available on our website to gain competitive or commercial advantage.


The prices shown on our website are highly competitive. All prices indicated on the website of Hôtels & Préférence are per room and for the entire period of the stay. They include VAT and any other taxes (subject to change) unless otherwise stated on our website or on the e-mail you receive confirming your reservation. Occasionally, lower prices for a particular hotel on certain dates may be available on our website. However these lower prices offered by hotels may be subject to specific restrictions and conditions, principally concerning the conditions relating to cancellation and refunds. Please read carefully the room descriptions and prices, noting these conditions before you make your reservation. Please also note that that the exchange rate convertor on our website is approximate only, and is in no way intended to be representative of exchange rates available at the time of reservation.

The confidentiality of the details you provide

Hôtels & Préférence operates according to strict professional guidelines, and is committed to respecting your privacy. We never pass on your personal information to third parties without your consent, and we communicate solely your name, e-mail address and credit card details to the hotel where you have made a reservation, in order that the reservation may be confirmed, as well as disclosing legally-required information. Notwithstanding, we reserve the right to disclose your personal data to our business partners and their employees located inside and outside the European Union, as well as to our own employees, agents and official representatives. To these persons we give authorised access to such data in order to provide high levels of service to yourself and on your behalf (including Customer Service, and internal auditing and corporate governance departments).Should you require more information please consult our Privacy Policy.

No extra costs

The service we provide is free to you, and unlike many other companies, we make no charge for our service and no booking charge is added to the room price. We deduct no money from your credit card; the charge for your hotel stay will be deducted directly by the hotel concerned.

Credit cards

Since your credit card details are required by the hotel in order to confirm your reservation, we send this data directly to the relevant hotel dealing with your reservation. We also reserve the right to run a (pre-authorisation) check on your credit card. We use the leading technology SSL “Secure Socket Layer” when we provide our services, to protect and encrypt the data relating to your credit card whilst it is being used on our website. Please note that the hotel reserves the right to carry out a pre-authorisation of your card for certain tariffs and special offers, and to make certain deductions (occasionally with no refund option) from the card when the room is booked or confirmed. Before making your reservation please read carefully the room description, and be aware of any such conditions.


When you make a hotel reservation, you are acknowledging that you have read and accepted the hotel’s terms and conditions relating to cancellation and non-arrival, as well as all supplementary conditions relating to the said hotel which may apply to your reservation or your hotel stay, including for services rendered and/or for products offered by the hotel. The terms and conditions of sale of the hotel may be obtained from the hotel itself. Each hotel’s terms and conditions relating to cancellation and non-arrival are shown on the pages dedicated to the relevant hotel on our website, and you will receive a reminder during the booking process and in the e-mail confirming your reservation. Please note that certain prices or special offers do not permit the booking to be cancelled or modified, so we would please ask you to take note of the conditions relating to each offer before you make a reservation. Should you wish to consult, modify or cancel your booking, please go to your confirmation e-mail and follow the instructions provided.

Future correspondance

When you make a reservation it is with the understanding that you will receive an e-mail that may be sent to you before your arrival date at the hotel, containing the details of your destination and any offers relating to your stay (including offers from partner companies, if you agree to receive them), as well as an e-mail we could send you after your hotel stay, inviting you to complete our client feedback questionnaire. With the exception of e-mails relating to confirmations, modifications or cancellations sent to confirm your bookings, e-mails on our behalf or from the hotel for communication purposes, requests to complete our client feedback questionnaires, and e-mails that you have agreed to receive, we will send you no other solicited or unsolicited e-mails or messages unless you expressly request us to do so.

Customer comments

Your comments may be displayed on our website, on the page of the relevant hotel, solely with the aim of providing prospective clients with your opinion of the service provided, and the quality of the hotel. They will be used by Hôtels & Préférence either in full or in part and entirely at our discretion- for marketing or promotional purposes or to improve our offer, on our website, or on social networks, in information packs, special offers, applications or any other means used, managed or controlled by Hôtels & Préférence. We reserve the right to edit, refuse or remove any comments based on our decision alone. The customer comments’ questionnaire is for market research purposes only, and as such involves no selling, invitations or further advertising.

Claims & Client Services

Any request for information or claim regarding a reservation must be sent to either the Hotel in question, or to the Hôtels & Préférence’ Customer Service which will take care of ensuring mediation between the Parties. The Customer is invited to send any claim as soon as possible in order to facilitate the processing thereof.  The contact details of the Hôtels & Préférence client services are as follows :

By post:  Tour Voltaire - 1 place des Degrés - 92800 La Défense - France

By telephone : + 33 (0) 1 78 94 90 78

By e-mail : contact@hotelspreference.com

Consumer Ombudsman 

After having referred to our Client Services and failing a satisfactory response within a period of sixty (60) days, you can apply to the Mediator of Tourism and Travel via email by using the referral form that can be found on the website www.mtv.travel, or by letter to the following address : Association de Médiation Tourisme et Voyage (MTV), 17 avenue Carnot - 75017 PARIS


By using the service we provide, you are accepting to be subject to recognised laws, statutes and rules relating to the use of our website. As a result, we will in no way be held responsible if these said laws, statutes and rules are not respected. Our role is solely that of an intermediary between yourself and the hotel, and as such we have no control over the quality of the services on offer or the sums of money charged by the hotel. Hence we cannot bear any responsible for any possible legal action between yourself and the hotel relating to costs, quality of service, the room or any other issues. The contract taken out is between yourself and the relevant hotel, and thus any complaints or issues must be taken up directly with the hotel. We would ask you to complete our questionnaire upon your departure to give us your feedback on the hotel and the service we provide so that we can improve our future service. It is your responsibility to obtain any valid visas you may require, and to comply with all medical and customs requirements of your selected destination. Notwithstanding the preceding statements, should the hotel or Hôtels & Préférence be required by a court or another legally competent body to pay out damages or interests, you accept that total damages and interest may not exceed the cost of the reservation paid to the hotel, or the sum of 1000 (one thousand) Euros, the rule of the 'lowest bidder' being applied in this case. However these terms and conditions of sale are in no way intended to infringe your consumer rights under the laws in effect, nor to exclude or limit the responsibility of the hotel concerned, in the case of death or physical damage resulting from negligence.


Unless stated otherwise, the software required for our services or made available on our website and used by the latter, as well as the intellectual property rights (including copyright) content information or materials relating to our website, are the exclusive property of Hôtels & Préférence, and its providers. In line with the law the current terms and conditions of use and of our services are all subject to and registered under French law. Any legal action resulting from the current terms and conditions of use and of our services should be made known to and brought before only the competent authorities in Paris, France. The original version of the terms and conditions was drafted in French before being translated into other languages. These internally-generated translations are provided as a courtesy and are not binding. Should legal action arise over the content or the usage of these general terms and conditions of use, or as a result of confusion or difference between the original French and the translated versions, the French version will prevail and will be binding The French version is available on our website, by choosing the English version, and it can be sent to you upon written request from you. If one of the elements of the current terms and conditions of use either is or becomes invalid, unenforceable or non-legally binding you will remain tied by all other elements contained in these terms and conditions. Should this be the case, the invalid elements must be applied within the possible limits of the law, and you agree to conform to the requirements having the same effect as the invalid, unenforceable or non-legally binding terms of the general terms and conditions of use.

About Hôtels & Préférence

Hôtels & Préférence is a simplified joint stock company registered in France, with offices located at Tour Voltaire, 1 Place des Degrés, 92800 Puteaux. The company is registered on the company register of the Chamber of Commerce and Industry of Paris under the registration number (SIRET) 424 989 549 000 11 - APE 5510Z). VAT Number: FR 774 249 895 49. Hôtels & Préférence is registered as a tour and hospitality operator under the registration number: IM075120392.